Use parental control software and consider using filtering options, monitoring and setting time limits for access to chat. To do this, you need to access your router’s administrative options. Virgin Media Staff Options. If there are kids in the house, you can turn on the watershed setting. 1/help for specific device where Web Safe is not working. Thank you, I have found where I can change the DNS, but as I am not really sure what I am doing I have put some details in but it won't accept and save. However, you may still want to set up your Virgin Media PIN code for added. Is it the Child Web Safe Filter you need to turn off? Login to your virgin media account and head to this link to turn off child safe settings: By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable site categories automatically: Pornography; Violence; Crime; Hate; Drugs; Hacking; Suicide and self-harm; Address hiding; These categories will remain blocked until you turn Child Safe off. If you want to prevent someone else, or your child from changing your parental control settings, you can create. Press Home on the Virgin remote to get to the main menu; Check your audio settings. However, if you want to turn these controls off on your child’s iPhone, iOS device, Android phone or tablet, simply amend the privacy settings on the posts, photos or information via. Joining in. Then click on Parental Controls and turn it off. Stay safe online. From there the Web Safe can be accessed and configured. We'll be more than happy to assist from here!Hi @Jackpic, Thank you for your post and welcome back to our community forums. The light should turn solid for a moment when you first switch on the WiFi Pod (white). From there you can select the different categories, such as Films, TV, Apps & Games or Music, and restrict your child’s access to the content types by age or maturity. That said, the more you know about the web, the better understanding you. Here are the steps on how to switch the WiFi off: 1. Re: How to turn wifi off. '> I have disabled the two options that I have as web-safe and child-safe, and using my own DNS in Laptop and also in router, but I still have issue connecting modem mode hub3 to either of my DDWRT or OpenWRT routers. Sorry to hear about this issue with changing your safesearch settings via My VM 👉 virg. Child safe - not blocking unsuitable websites in Security matters Monday; Child safe not working in Switched On Families Sunday; Child safe not blocking sites in Security matters Saturday; web safe not working in Switched On Families a week ago; Child Safe Not Working in Security matters a week agoTurn the Hub’s power off at the wall, then check all the Hub’s cables are firmly connected – including the power cable and the white cable. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. 296. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. on 11-02-2023 12:31. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. Disabled 2. You can also call 0345 6000 789 on the mobile phone used to activate parental control to deactivate it. At present, the VPN between routers 1 and 2 go via the HUB 3. Please look out for it in the top-right, purple envelope. I contacted support and they turned off the child safe setting but it's the virus safe I needed to be turned - 5369501. I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your. Joining in. The service is headquartered in Bucharest, Romania, and is subject to its jurisdiction only. Learn how you can change Web Safe settings to turn Child Safe off. 4. Virgin Media customers can get. " Scroll your page all the way down, and at the bottom, select "Save and Exit. 168. Training and events. The VM hub allows you to manually switch the wifi off and on everytime you want to do it. For some like you the selected setting in the VM Account is not reflected in the functioning of the VM DNS. For example, ‘last seen today at 11:17am’. on 13-06-2022 11:42. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. Keep your personal business safe by giving friends and family internet-only access to your Wi-Fi. Users aged 13-17 have additional privacy settings. Tried every browser, device, incognito mode etc. My Virgin Media App. Here’s how to do it in a few steps: Go to Settings and tap Screen Time. . Any website unsuitable for children is blocked by default. Samsung Emergency Mode. Turn off "Child Safe" Just to set expectations the issues with Child Safe have persisted for over 12 months. To turn off or remove your Virgin Media Parental Control, do the following: Log in to your Virgin Media account. If I sign in will an email be sent to the account saying I’ve signed in, I would rather not explain to my family why I had to sign inWeb Safe Problems. If Child Safe. 1 or whatever else you like. Instead, engage your child with stimulating activities such as conversation, singing, reading, and other play. They have come together to produce these helpful video guides to help you to download and set-up the controls offered by your provider. You can find out how to do this in the Virgin Mobile's SIM unlock pin section below. If disabling Web Safe for all user of the network is not an option but it is impeding Private Relay then consider trying the following localised change:. 8: 7745: 38: virgin media child safe off: 0. You can prove you have a credit card by: Calling 61018, free from your O2 mobile. on 20-02-2023 00:49. Find out everything you need to know about choosing the right broadband, creating a fully functional smart home, and more importantly how to fix any WiFi issues and stay safe when you’re browsing. in Networking and WiFi Thursday Recovering an unknown email in Networking and WiFi Tuesday Swapping to a Different Hub in QuickStart, set up and. Sorry to hear that you've been unable to turn off Child Safe. Still can't access adult sites. Account - Cable. on 09-08-2022 15:00. PKB2023. Simply sign into your. If you changed the computer's network settings to use any Public DNS does that re-gain access. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. 67. Manage Your Account. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Maxim104. Account - Cable. Virgin Media. Virgin Media has turned on a filtering system to help parents stop children seeing inappropriate material online. Unable to change contact number on Virgin Media Broadband account in Managing. Hello miniotaur. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. You will arrive on a "Search Settings" page. Tick Do not request a PIN. You can change this by clicking on the toggle to switch on or off when needed. in Security matters Sunday; Online security in Security matters a week ago; Child safe mode is not turning on in Security matters a week ago; Latest Phishing News 09/11/2023 in Security matters a week ago; Online security in Switched On Families a. You can do so as follows: On iOS devices, tap the settings icon at the bottom-right of the screen. In response to Graham_A. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Users aged 13-17 have additional privacy settings. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. Subnet prefix length 255. That can be turned off, or just don't use Virgin Media DNS. If you’re struggling to get your WiFi to work, there might be a problem with your Hub. Virgin Media takes online safety seriously. Stay safe online. This also applies to some Startover programs on the 360 box, if you have missed the start you can watch live without a pin, but if you watch from the start you need a pin. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. It will cause all. I am more than happy to take a look into this for you. Changing the computer's network settings to use any Public DNS should re-gain full access. I'm a Very Insightful Person, I'm here to share knowledge. You don’t need to be a web wizard to know how to take care of your kids online. Using the Virgin Media online account. This is a workaround for when Child Safe & Virus does not or cannot be turned off. on 09-07-2023 22:56. The ‘Last Seen’ functionality on WhatsApp allows other users to see when your child has had the app open and was active. PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. This looks like a wider Virgin Media issue but I’d be delighted if someone knows of a fixIf there are kids in the house, you can turn on the watershed setting. Thanks for your first post and welcome to our Community. In the second case, Virgin may block websites if they receive a Court Order to do so. Snapchat doesn’t have the means to verify their identity or their age, so fooling. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. How do I go about turning off parental controls, we have no children in our household therefore isn’t needed. Log in to your Virgin Media account. With this, your settings will switch to '18' automatically after a certain time. For WiFi only iPads, to access the internet you will need to use a personal hotspot on the iPhone. Using a VM Web Safe options, the Child Safe controls are enabled / disabled for all devices. Homework Time gives you the option to block sites such as gaming websites that commonly distract your children. To disable or enable each level of protection, click Turn Off or Turn On, and then click Apply. We know that children, particularly. This is a workaround for when Child Safe & Virus does not or cannot be turned off. I don't have a virgin mobile/landline and have tried calling 0345 454 1111 but every time it has rung engaged. not the VM Hub. Los1709. This is only on my mobile account. Malware can also record or steal information like bank details or account logins. Child safe changed. on 02-09-2023 18:58. The service is headquartered in Bucharest, Romania, and is subject to its jurisdiction only. Emergency Mode allows you to extend the standby time of your device, make emergency calls and a call to a specified contact. After that, click onManage services. (On a computer) These settings don’t seem to be accessible on the App or from a mobile device. Once logged in you will see 2 filters; Virus Safe and Child Safe. 1 or whatever else you like. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. And sorry for any inconvenience this may be causing you. I will send you a Private Message to confirm a few details so I can help further. Training and events. When you turn on your phone, you’ll need to enter a PIN to activate your new SIM card. Joining in. Options Unable to enable child safe Go to solution men8th Tuning in Options on 15-04-2023 12:41 Hi, I get the following error when trying to enable Child Safe: "Sorry the. Regrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS. 1 into the address bar of your browser. If it is a shared device and you would like to make sure settings are not altered, tap Use Screen Time Passcode. Mobile Your Account. To turn parental controls on simply call 0345 6000 789 from your child’s mobile phone or visit Virgin Mobile ’s account page and log in using your Email address and Password. Options. You can still communicate publicly in text and voice chat rooms on the server. All of them would fall under a "Proxy/VPN" type category. Clear your DNS cache. k. Please check the red bar at the top for a message from myself. If you want to block specific websites navigate to Childsafe via your Virgin Media login and you can block categories of websites as well as specify individual ones to block. Tap Settings > Parental Controls. QuickStart, set up and connections. You could also use a VPN to save you from using a proxy site all the time. This feature is no longer available in Internet Options like it used to be in the older versions of the browser. Try visiting VPN site to see if issue persists, by default Child Safe blocks access to some VPN services. You’ll be able to block groups of sites by category. Trying to turn off child safe and it keeps popping up with the message "sorry the changes you made haven't been saved". Tuning in In response to Client62. How to turn off parental control on Virgin Media TV. Once you have completed step 3, your authenticator app will display a One-Time Passcode (OTP). If you got your own router then they will usually offer you a built-in timer to do this. ”. Or go to: Settings > WiFi Calling > On/Off. Stay safe online. Scroll down and select the ‘Web Safe’ tile for parental settings and choose ‘overview’. Find ‘Manage your extras’ towards the bottom of the page. If any issue occurs, you can try disabling the Virgin Media Websafe Settings (Child safe mode off) and try again. Turn off the Web Safe feature (a. Go to Account Settings >> Online Security >>> Websafe >>> Child Safe ( Off / On ) 1 Kudo. 0 Kudos. How to bypass Virgin safe search? Accessing Websites Blocked By Virgin Media The easiest way to access websites blocked by your ISP is by. 8. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. 8 and/or 1. A VPN circumvents restrictions by encrypting and sending all of your traffic through a tunnel that is decrypted once it reaches the VPN server. With the advancement of technology, it is crucial to understand the methods to navigate through parental control settings. 1 ACCEPTED SOLUTION. A PIN will always be needed to watch certain programmes with an age rating, whether they are live or recorded. ”. Virgin Media Web Safe. If you want to turn it off again, you can do so whenever you like. Social media guides. ”. Re: Child safe not showing categories 31-10-2021 01:16 - edited 31-10-2021 01:18 Issue has already been raised here Childsafe categories not available and your report has also been flagged to forum team; be aware. Training and events. If it is a shared device and you would like to make sure settings are not altered, tap Use Screen Time Passcode. Bypass Child Safe & Virus Safe Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. Child Safe switched OFF but blocking sites. Virgin Media takes online safety seriously. Virgin Media Parental controls) 2. 2. Web Safe Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Turn on suggestions. Thanks, this has been tried on multiple devices, the devices aren't using any. It’s easy to turn on. Child safe in Networking and WiFi Thursday; I cannot turn off web safe in Networking and WiFi 2 weeks ago; All Adult sites are being blocked in Networking and WiFi 3 weeks ago; Please Advise how to Turn Child Safe Off in Networking and WiFi 4 weeks ago To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. It works now. It is managed from the Virgin Media online account. Change the current protocol. Children under 13 can use the site but their account must clearly state in its bio that it is being managed by a parent or guardian. My router has grabbed the details from Virgin Media - However checking it is: 194. Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Reply. Changing Virgin Media Web Safe Settings on Desktop/Laptop VirginMedia. Select Request a PIN. Not sure if VM/Child Safe support team have changed anything, or perhaps the following action made a difference: Basically, I removed all the surplus elements such as "and "//" in the URLs, and just kept it to the bare minimum e. Hi, I need to access certain sites as I work for a CEOP and this is making it difficult to work at home. Getting online on any device and staying connected is a breeze when you know what to do. These tools can be installed across all devices, including mobile phones, computers and consoles. 0 not useful. You can find more information about advanced hub settings if ever needed here 👉 How to set up Virgin Media broadband | Virgin Media Help . Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. Most people never turn their routers off. I'm a Very Insightful Person, I'm here to share knowledge. 8. Please keep an eye on your inbox in the to. Then follow the instructions on screen to finish your set up. Select Help & Settings. If you have purchased one of our Smart Home bundles with Google Nest (below) between 2/11/2020 - 20/11/2020 and you have a technical question then please call our dedicated Smart Home Help team on 0345 604 8859 *. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. #1. Account - Cable. These are two settings – Virus Safe and Child Safe. Posted: Fri Aug 22, 2014 11:22 am. 1. 8. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you made. 1. Select Lock channels. The default pin on all VM TV boxes is 1234. These services protect a child’s privacy, keep them safe from unwanted content, and make it harder for children to make unauthorized purchases in apps. Virgin. If you are sure that Websafe and Childsafe are inactivated off - then thats all you need to do. Go to Settings -> Protocol and change the default protocol to OpenVPN(TCP) and try to connect. I have the same problem as well, I have just checked my online security controls and it's all turned off. Cleanhands50. Trusted Flagger Guidance. 0 Parental Controls. Hi, First time trying to turn on websafe (didn't realise it was an option!) When I try to toggle buttons for virus safe and child safe on, they just automatically switch off again and I get the message, "Sorry the changes you made were not saved, please try again. If for some reason you need to keep your Hub in. Is there something else I need to do. QuickStart, set up and connections. 123,8. Please look out for it in the top-right, purple envelope. Virgin Phone Switchover. Bypass Child Safe & Virus Safe. Use the account holder's authentication credentials to sign in here and:then select Account settings > Online security. Enter your PIN. Browse Virgin Media Virgin Media Community. 168. Switched On Families. Enter your four-digit PIN. Web Safe is reliant on use of Virgin Media's DNS. Hi Goronic, Thanks for your post. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. VPN Apps for all devices and unlimited simultaneous connections. Learn more. 2. Once signed in, the child’s phone usage is tracked and logged, so parents can see how much time kids spend in various apps, via weekly and monthly activity reports. on 11-02-2023 12:31. To activate Virgin Media. If you can not log into your Surfshark account, skip the first suggestion. 8. in/myVM . QuickStart, set up and connections. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. I'm sorry to hear you're experiencing a similar issue. 100 and 194. The default settings will block the websites between 16:30 hrs and 18:00 hrs or you can. . More about Web Safe. Come back again to Lock channels, Unlock all channels. It is managed from the Virgin Media online account. Lines are open 12pm-10pm, 7 days a week. a. If you want to protect children, then click on the Child Safe filter. Options. . When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. 1. To turn off or remove your Virgin Media Parental Control, do the following: Log in to your Virgin Media account. 4. Remember that parental control settings are only one part of online safety. 2. 8. Child safe is marked as off on my account, however however websites are being blocked. Switched On Families. C-041222776 on 5/12/2022, said to go to Child Safe and enable it despite me having said this was not working. turn off virgin media child safe settings: 1. There's no firewall settings that I can see, and one time I got to see a page saying. Child safe not working in Security matters Tuesday; Child safe issues, Virgin Media customer service is appalling in Security matters Sunday; Child safe not activating in Switched On Families Saturday; Cannot Turn Off Websafe and Child Safe in Security matters Friday; Child Safe not working in Security matters a week agoEnhance your online life. Networking and WiFi. QuickStart, set up and connections. Child Safe show is off but it's on and can't change it. Turn off the Web Safe feature (a. Some people view this as intrusive and want to turn it off. 4 will bypass this and 'should' allow the laptop to connect properly. Are some websites that weren't accessible more than a week ago, now accessible? Is this the same on multiple. It’ll automatically detect and remove viruses, malware, ransomware and spyware. icon on the upper-left edge of your screen. You can find more information about advanced hub settings if ever needed here 👉 How to set up Virgin Media broadband | Virgin Media Help . How do I turn off Virgin Media Web safe? Sign in or register for My Virgin Media, click on ‘Account Settings’ > ‘Online security’ > toggle ‘Child Safe’ off (so it’s grey instead of purple). Virgin Media has worked with the UK Council for Child Internet Security (UKCCIS) to develop five top tips for parents regarding child safety. Perform a network reset. if the site fails to load then Child Safe is on. I'm going to send you a private message so we can look into this for you. * Call costs may vary. I tried to check the AS name as advised on the forum , here is what I found. Toggle navigation Websiteperu. Select 'More' at the top of the page. I have confirmed this via phone call with virgin media. That is very good since the country is not a member of any signal intelligence alliances. Apply the Public DNS to the computer / device / your own Router i. dmof. They have come together to produce these helpful video guides to help you to download and set-up the controls offered by your provider. Child safe mode is not turning on in Security matters a week ago; Cannot access websites in Security matters 2 weeks ago; How do i turn off parental control? in Switched On Families 3 weeks ago; Child Safe show is off but it's on and can't change it. . Select Help & Settings. 1. I was able to turn your Child Safe on via my side, please reboot your Hub and any devices to see if the change reflects on your side. 83 per day if we don’t install your services on the promised day until installation’s completed. 168. 0 Kudos. Learn how you can change Web Safe settings to turn Child Safe off. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. '> I have disabled the two options that I have as web-safe and child-safe, and using my own DNS in Laptop and also in router, but I still have issue connecting modem mode hub3 to either of my DDWRT or OpenWRT routers. 1 for Families |. Virgin Media broadband safety and security Virgin offers an array of online protection software in the form of Web Safe, Child Safe and Internet Security to keep you, your household and all. Once logged in you will see 2 filters; Virus Safe and Child Safe. 3. Go to Settings and tap Screen Time. Child grooming. . If you’d like to change the. go to Settings > Wi-Fi ; select the Wi-Fi network currently. More than nine in ten parents of. Changing the computer's network settings to use any Public DNS should re-gain full access. How to manage cookies in Safari. At present everything wired works perfectly. If your websafe option is off, then the toggle will be greyed out. Hi, The main reason I joined up is that I cannot enable Web Safe/ Child Safe. Turn on suggestions. Follow these steps to get the correct settings. If you can't find where to turn off Child Safe or the process to turn of Child Safe failed ! Set your laptop etc use a Public DNS and it will regain full access to the internet for all content + VPN connections. To make matters worse, there is absolutely no way of removing the controls. In the ‘Web Safe’ section, select ‘Change Settings’. If you still need further help after this then just come back to me 🙂. Please look out for my message at the purp. We recommend keeping Virus Safe on. How do I turn off Virgin Media Web safe? Sign in or register for My Virgin Media, click on ‘Account Settings’ > ‘Online security’ > toggle ‘Child Safe’ off (so it’s grey instead of purple). Switch on Child Safe. Virgin Media takes online safety seriously. in Switched On Families a month ago Click the big on/off icon to connect. Reply. It won’t even allow me to change the channel until I have input the PIN. It is only on my main sim account when on 4/5G. After that, click onManage services. Entertain me; Broadband Deals. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. Sorry to hear about this issue with changing your safesearch settings via My VM 👉 virg. Hi, @nigellowden Is it the Child Web Safe Filter you need to turn off? Login to your virgin media account and head to this link to turn off - 5264565 Web Safe. SpeedThe 4 big internet providers in the UK – BT, Sky, TalkTalk and Virgin Media – provide their customers with free parental controls which can be activated at any time. 15-02-2023 21:11 - edited 15-02-2023 21:15. Not sure why you cannot turn it off. On top of that, I cannot turn on/turn off again the options: whenever I try to click on any of the 2 switches "Virus Safe" and "Child Safe", they won't budge and I will get the error: "Sorry the changes you made were not saved, please try again". Select SPAM Settings. 100Whilst waiting for the forum team to help can you confirm if you are able to browse to FYI, by default sites that hide your public IP Address (like VPN services) are blocked, i. My Virgin Media App. My child safe options are switched off. Just sign in to My Virgin Media and change your settings. Home - Help & Settings - Parental Controls - Lock channels. Thanks for giving that a go, andreasiliop. Search. To do this, go to Settings then Personal Hotspot on the iPhone. If it’s your child’s iPhone.